Delete Sello data

Updated 9 November 2026

You can ask for your Sello data to be deleted at any time. This page explains how, what is deleted, and what the law requires us to keep.

1. Delete a Sello account

Email support@izaaja.com from your account email address with the subject "Delete Sello data". Say whether you want only the Sello data deleted (outlets, staff, orders, photos and customers) or the whole account including Lamxo and Izaaja. An email from that address is the proof that the request comes from the owner.

We reply within 14 days and remind you to download any reports you still need.

2. What is deleted

Outlets, staff and their PINs, customers (name, phone number, address), item photos and settings are deleted permanently 14 days after the request is confirmed.

3. What is kept

Order payment and tax records are kept for 10 years without customer names, phone numbers or addresses. Subscription purchase records are also kept for bookkeeping.

4. Are you a customer of a business that uses Sello?

That business holds your data, so ask it directly. If you cannot reach it, email dpo@izaaja.com with the business name and city; we will pass your request on.

5. Subscriptions through Google Play

Deleting data does not cancel a Google Play subscription. Cancel it as well in the Google Play app (Profile → Payments & subscriptions → Subscriptions).