Sello Terms of Service

Updated 9 November 2026 · in force since Sello opened to the public

This agreement is between you and PT IZAAJA SOLUSI DIGITAL, Jl. Marelan Raya 7 Pasar 1 Tengah, Medan Marelan, North Sumatra 20255, Indonesia, tax ID 10.000.000-083.002.96 ("we"). By using Sello you accept it.

1. What Sello does

Sello is an Android app for recording service orders: items received, work status, deposits, final payments, labels, receipts and reports. Sello uses the same account as Lamxo and Izaaja. Sello is not a bank, an e-wallet or a payment provider.

2. Who may use it

You must be at least 18, or the age of majority in your country if higher, and authorised to act for the business you register.

3. Account, outlets and staff

You are responsible for everything that happens in your account, including the actions of staff you give access to. Keep passwords and PINs safe; anyone who knows a PIN is treated as acting with your permission. Tell us at once if your account is used without permission.

4. Money from your customers

Your customers' money never passes through us. Cash, QR, card terminal (EDC) and transfer payments go straight to you; Sello only records the method and amount. Sello does not read your bank account and cannot confirm that a payment really happened — checking that is your responsibility. Cash discrepancies and payments declined by a bank are outside our responsibility.

5. Customer items and cost approval

Items left by customers are the responsibility of your business, not ours. Condition photos, notes and cost approvals in Sello are records you make; Sello helps keep them but does not guarantee the work, compensation for items, or the settlement of disputes between you and your customers.

6. WhatsApp messages

Customer updates open in the WhatsApp app on your phone and are sent by you. We do not send messages on your behalf. Only message customers who gave their number for the order, and follow WhatsApp's rules.

7. Your business's customer data

For customer data you keep in Sello (name, phone number, pickup and delivery address, item photos and order history), you are the controller and we are the processor acting on your instructions, as set out in the Data Processing Agreement. You must have a lawful basis to keep that data and must inform your customers.

8. Free and paid plans

The free plan includes 30 final payments every 30 days. Only orders that are paid in full count; taking new orders, recording deposits and moving statuses are never blocked by the allowance. Further final payments after the allowance is used wait for the next 30 days or until you subscribe.

Paid plans are sold only through Google Play from inside the app. Prices and plan contents are shown in Google Play and on this site's home page before you pay. Renewal and cancellation are handled in Google Play. We give at least 30 days' notice of price or plan changes.

9. When a subscription ends

If a subscription is cancelled or fails to renew, the account returns to the free plan when the paid period ends. Your data is not deleted because of this; you can still view orders and download reports.

10. What is not allowed

Taking in or recording services that are illegal in your country.
Keeping customer data without a lawful basis, or using it for anything other than the order.
Reverse-engineering, copying or circumventing the app, plan limits or our security.
Selling, renting or sharing a Sello account with businesses you do not own, or claiming to be our agent or partner without written permission.
Using the Sello or Izaaja name or logo so that it looks like us, to sell anything.

Serious breaches may lead us to close the account. Where possible we warn you first and give you a chance to fix it.

11. Outages and limits of liability

Sello keeps orders on the phone while the internet is down and sends them when the signal returns. We work to keep Sello running but do not promise it will be free of interruption.

To the extent the law allows, our liability for any loss is capped at the Sello subscription fees you paid in the last 3 months. We are not liable for lost profit, indirect loss, data you entered wrongly, the actions of your staff, or damage to or loss of customer items.

12. Indemnity

You compensate us for third-party claims arising from the services you perform, customer items in your care, customer data you keep without right, or your breach of this agreement.

13. Events beyond control

Neither party is in breach when prevented by natural disaster, war, unrest, wide power or internet outages, government decisions or other events beyond reasonable control.

14. Ending the agreement

You can stop at any time and ask for your data to be deleted through the Delete data page. We can end the agreement with 30 days' notice, or at once for a serious breach. Before an account is closed you get time to download your reports.

15. Governing law

This agreement is governed by the laws of the Republic of Indonesia. If you are a consumer, the mandatory consumer protection of the country where you live still applies. We prefer to settle things by discussion; otherwise disputes go to the competent courts in Indonesia, unless the law of your country says otherwise.

16. Changes and general terms

We announce important changes by email or in the app at least 30 days before they take effect. If you do not agree, you can stop before that date.

The Sello app, site, name and logo belong to PT IZAAJA SOLUSI DIGITAL; a subscription grants a right of use, not ownership. This agreement, together with the Privacy Policy, Refund Policy and Data Processing Agreement, is the entire agreement about Sello. If the Indonesian and English versions differ, the Indonesian version prevails.