Sello Data Processing Agreement

Updated 9 November 2026

This agreement applies automatically to every Sello account and forms part of the Terms of Service; there is nothing to sign. Questions go to dpo@izaaja.com.

1. Who does what

For customer data you keep in Sello, you are the controller and PT IZAAJA SOLUSI DIGITAL is the processor. For your own account, staff and subscription data, we are the controller, as in section 1 of the Privacy Policy.

2. What we process, and for how long

Whose data: customers who leave items at your business.
What data: name, phone number, pickup and delivery address, item photos, cost approval records, and orders with their payments.
What for: recording orders, printing labels and receipts, showing the order board, and the reports you open in Sello.
How long: while the account is active, then as in section 7 of the Privacy Policy.

3. Only on your instructions

Your instructions are the settings and actions you and your staff take in Sello. We do not use customer data for our own purposes: not to train AI models, not for sale, not for advertising, and not to contact them.

4. Security and other providers

Only our staff who need access to run or fix the service can reach customer data, and they are bound to confidentiality. Other recipients are only those in section 8 of the Privacy Policy; before a new provider receives customer data, we tell account owners by email.

5. Customer requests and breaches

You answer your customers' requests as controller; if one reaches us, we pass it to you. If customer data is breached, we tell you without undue delay, with what we know.

6. Data abroad and end of account

Our servers are in Germany. We apply the cross-border transfer safeguards your law requires. When an account is deleted, customer data is deleted as described on the Delete data page.

7. Which document prevails

For customer data, this agreement prevails over the Terms of Service where they differ. If the Indonesian and English versions differ, the Indonesian version prevails.