Sello Refund Policy

Updated 9 November 2026

Sello subscriptions are sold only through Google Play. Money paid by your customers never passes through us, so refunds to your customers are handled by your business.

1. Refunds through Google Play

In-app purchases in Sello are processed by Google Play. The money does not come straight into our account, so we cannot refund it ourselves. Ask for a refund through Google Play; Google's rules apply.

If Google refuses and Sello could not be used for more than 72 hours in a row because of our fault, contact us and we will give you an equivalent subscription extension.

2. Cancelling a subscription

Cancel in the Google Play app (Profile → Payments & subscriptions → Subscriptions). The subscription runs until the end of the paid period, then the account returns to the free plan. Your data is not deleted.

3. What we do not compensate

Subscription time that has already passed and been used.
Accounts closed for a serious breach of section 10 of the Terms of Service.
Problems caused by your internet connection, printer or phone rather than our systems. We will still help you.

4. How to ask

Ask through Google Play first. If you need our help, email support@izaaja.com from your account email with the Google Play order number and the reason.

5. Your consumer rights

This policy adds to, and does not replace, your rights under the consumer protection law of your country.