Motorcycle Workshop App: Tracking a Bike From Drop-off to Pickup

Workshop · 2026-11-12 · 7 min read

A motorcycle workshop app that records the bike and complaint at drop-off, offers extra findings to the customer before doing the work, and sends a WhatsApp notice when the bike is ready.

The most common problem: extra costs that surprise the customer

Motorcycle workshops often find extra problems while inspecting a bike — worn brake pads, dirty brake fluid, cables starting to crack. If that work is just done without asking first, the customer picks up the bike with a bigger bill than expected, and that often becomes a complaint even when the work itself was done correctly.

Another problem shows up when the bike and complaint are only written on a paper memo: a different mechanic can end up doing the same job twice, or the customer's original complaint gets forgotten and never checked again before the bike goes back out.

Record the bike and complaint from the moment it arrives

Every order in Sello records the vehicle, the customer's complaint, and photos of the bike's condition on arrival — up to 10 photos per order, so if there's a scratch or damage that was already there before the bike came in, there's proof of it. The order board on a tablet shows Received, In progress, Ready for pickup, and Picked up today as columns, so mechanics and the cashier can see the work queue at a glance without asking each other.

Extra findings are offered first, done only after approval

When a mechanic finds extra work while inspecting a bike, that work is added to the order as an offer — not yet counted into the total and not yet done until the customer agrees. Once the customer approves it over WhatsApp or in person, that line is added to the total; if it's declined, that line is never billed.

This makes the conversation with the customer clearer: a mechanic doesn't have to explain findings over a long phone call, because the cost breakdown is already written on the order and can be sent as a WhatsApp message.

For workshops that see the same vehicles again and again

Orders that record the plate number can be searched for a vehicle's previous service history, so a mechanic can see what was done before without asking the customer or digging through old receipts. When the bike is ready, the status is moved and a WhatsApp message opens automatically with a summary of the work and any remaining balance.

Limits

Cost approval in Sello applies to lines flagged as extra offers — the main work line recorded at drop-off does not go through this approval step. The free plan has an allowance of final payments every 30 days; workshops with more outlets or devices use a paid plan — the current allowance and prices are in the Pricing section of the home page.