Phone Repair Shop Software: Condition Photos and Cost Approval

Phone repair · 2026-11-12 · 6 min read

Phone repair shop software that keeps condition photos of a device at drop-off, asks for customer approval before extra cost is charged, and sends a WhatsApp notice when the device is ready.

The most common complaints at a phone repair counter

The two most common complaints a phone repair counter deals with: a customer says "the screen was already scratched before the repair, why am I being charged to replace it" when the shop caused it, or the reverse — the shop is blamed for damage that was already there when the phone was handed over. Without a photo taken at drop-off, this argument is hard to settle fairly for either side.

The second complaint is about cost: a technician opens the phone, finds extra damage (say, a charging port that's also broken), and just fixes it without telling the customer first — the customer is then surprised by a bill bigger than they expected.

Condition photos become shared proof when the device arrives

When a phone is received, the technician photographs its condition — body, screen, any part that's already scratched or cracked — up to 10 photos per order. These photos are kept on the order as shared proof, so if someone later asks "when did this scratch happen", the answer is in the photo, not in anyone's memory.

Send the cost breakdown, do the work after it is approved

Extra damage found while opening the device is recorded as an offer on the same order, and the breakdown is sent to the customer over WhatsApp. That work is only added to the total once the customer approves it; anything declined is never billed. This way the customer knows exactly what they're paying for before the money changes hands.

"Ready for pickup" without the customer having to call

Once the phone is repaired, the status moves to "Ready for pickup" and a WhatsApp message opens automatically from the technician's phone — with the order number, work done, and remaining balance. A customer who left a deposit when dropping off the phone sees the remaining balance already calculated, not worked out by hand at pickup.

Limits

Sello records condition photos and cost approval in the Android app; there is no separate app yet for customers to track their own order — notices reach the customer through WhatsApp messages the shop sends, not a self-service tracking link. Customer payment goes directly to the shop (cash, QR, card, or transfer); Sello never receives or holds that money.